jezbuz Terms and Conditions
Please read these terms carefully before using the jezbuz platform — this document forms a legal agreement between you and us.
1. Introduction and Acceptance
This terms and conditions document forms a legally binding agreement between jezbuz ("we", "us", "platform") and the individual using its services ("you", "user", "member"). jezbuz is an online casino and sports betting platform operated for Bangla-speaking players in Bangladesh.
By visiting the jezbuz website (jezbuz.lat), creating an account, playing any game, or conducting any financial transaction, you agree to abide by all the terms in this document. These terms have been written in English to make them easy to understand for players in Bangladesh.
This document may be updated from time to time. The latest version will always be published at jezbuz.lat/terms-conditions with the date of any changes noted.
2. Account Registration and Management
2.1 Registration Process
Every user must create a personal account to participate on the jezbuz platform. All information provided at the time of registration must be accurate, complete, and up to date. Providing incorrect information may result in the account being suspended or cancelled.
2.2 Multiple Accounts Prohibited
Each individual may operate only one account. Creating multiple accounts from the same person, household, or IP address is strictly prohibited. If this rule is violated, jezbuz reserves the right to seize all associated accounts and their balances.
2.3 Account Security
It is your responsibility to keep your account username and password completely confidential. Do not share your login details with any third party. Any unauthorised access to your account must be reported to our support team immediately (24/7 live chat or [email protected]).
2.4 Identity Verification (KYC)
jezbuz may request identity verification from a user at any time. This process may require submission of a national identity card, passport, or other documents. Withdrawal facilities may be temporarily suspended until the verification process is complete.
3. Age Limit and Eligibility Requirements
To create an account and use any service on jezbuz, you must be at least 21 (twenty-one) years of age. If any person below this age limit uses the platform, jezbuz will close that account immediately and all deposited funds will be seized.
The following individuals may not open an account on jezbuz:
- Any person under the age of 21
- jezbuz employees, directors, or members of their immediate family
- Residents of areas where online gaming is legally prohibited
- Individuals previously permanently banned from jezbuz
- Individuals enrolled in a self-exclusion programme
A self-declaration of age at the time of registration is mandatory. jezbuz may request documents to verify age at any time.
4. Deposits, Withdrawals and Payment Policy
4.1 Accepted Payment Methods
jezbuz currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. These methods provide convenient and fast transaction options for players in Bangladesh.
4.2 Deposit Limits
| Description | Amount |
|---|---|
| Minimum Deposit | ৳100 |
| Minimum Withdrawal | ৳800 |
| Withdrawal Processing Time | 15 minutes to 2 hours |
4.3 Withdrawal Process
Before approving a withdrawal request, jezbuz will confirm that:
- All wagering requirements on associated bonuses have been met
- Account verification (KYC) has been completed
- The withdrawal amount is above the minimum limit (৳800)
- The withdrawal is being made to the same payment method used for the deposit
jezbuz reserves the right to temporarily suspend any withdrawal on suspicion of fraud and may request additional documents if necessary.
4.4 Currency and Conversion
Bangladeshi Taka (BDT / ৳) is the only supported currency on the jezbuz platform. For transactions made in foreign currency, the applicable exchange rate at that time will apply and fees from the bank or payment provider may also apply.
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
jezbuz offers a welcome bonus for new members — a 200% bonus on the first deposit up to a maximum of ৳10,000. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a total balance of ৳3,000. A 25x wagering requirement must be met to use this bonus.
5.2 General Bonus Terms
- Each bonus offer has its own validity period and specific conditions, which will be detailed on the offer page.
- Withdrawals cannot be made before the bonus wagering requirements are met.
- jezbuz reserves the right to change, suspend, or cancel any bonus offer at any time.
- Attempting to take advantage of bonuses by creating multiple accounts is strictly prohibited.
- The maximum withdrawable amount from winnings earned through a bonus will be stated in the specific offer.
5.3 VIP Programme
The jezbuz VIP programme has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are available at each tier, and players are promoted to higher tiers based on continued play. jezbuz reserves the right to change the terms of the VIP programme at any time.
6. Gaming Rules and Policies
6.1 Fair Play Policy
jezbuz is committed to ensuring fair play in all games. The games operated on our platform are supplied by recognised software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi) and are run using Random Number Generator (RNG) technology.
6.2 Technical Errors
Any result arising from a technical error in the software or server will be considered void. In such situations, jezbuz will attempt to refund the bets for the relevant round. jezbuz reserves the right to make the final decision on any claims arising from technical errors.
6.3 Live Casino Special Policy
In live dealer games, the dealer's decision is considered final. If the live stream is disrupted for any reason, the relevant round may be considered void. Participants in live games are advised to ensure a stable internet connection.
6.4 Sports Betting
The following terms apply to betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA World Cup, local leagues), kabaddi, and other sports:
- If an event is cancelled or postponed, bets will generally be cancelled and funds returned.
- Bets may be changed or cancelled up until the match starts (except for specific offers).
- For in-play betting, the odds accepted at the time of placing are final.
7. Prohibited Activities
The following activities are completely prohibited on the jezbuz platform:
- Fraud and Deception: Providing false information, using another person's identity, or committing payment fraud.
- Money Laundering: Using the platform for the purpose of legitimising illegal funds.
- Bots or Automated Software: Using any automated programme or bot in the gaming process.
- Collusive Play: Attempting to influence outcomes through multiple accounts.
- Hacking or Cyber Attacks: Attempting to breach the platform's security systems.
- Bonus Abuse: Obtaining bonus benefits through multiple accounts or false information.
- Allowing Minors Access: Allowing underage individuals to use an account.
- Account Transfer: Selling, renting, or transferring your account to another person.
If any of these prohibited activities are identified, the relevant account will be closed immediately, all balances and bonuses will be seized, and information will be provided to law enforcement authorities if necessary.
8. Privacy and Data Protection
jezbuz gives the highest priority to the protection of your personal information. Our platform uses SSL encryption technology to keep all data transfers secure.
Your personal information will be used only for the following purposes:
- Account management and identity verification
- Processing financial transactions
- Fulfilling legal obligations and preventing fraud
- Customer service and relevant communications
Your information will not be sold to any third party. However, we may be required to share information when legally necessary or upon request from authorities. For more details, please see our Privacy Policy page.
9. Limitation of Liability
jezbuz will not be held responsible for the following:
- Game sessions cancelled due to internet connection disruption or technical issues.
- Any loss caused by third-party software or service providers.
- Loss resulting from unauthorised third-party access to your account, where this occurs due to your own negligence.
- Service disruptions arising from force majeure events (natural disasters, government restrictions, etc.).
- Any financial loss arising from gaming, which forms part of the normal risk of gaming.
jezbuz always strives to operate a safe and reliable platform and is committed to resolving any technical issues quickly.
10. Account Suspension and Closure
10.1 Closure at the User's Request
You may close your account at any time. To do so, email [email protected] or contact us via 24/7 live chat. Before closing your account, please remember to withdraw any remaining balance (subject to wagering requirements being met).
10.2 Suspension or Closure by jezbuz
jezbuz may suspend or permanently close any account for the following reasons:
- Violation of any clause of these terms and conditions
- Suspicion of fraudulent or deceptive activity
- Non-cooperation with the identity verification process
- Operating multiple accounts
- As required to comply with applicable laws or regulations
10.3 Self-Exclusion
As part of responsible gaming, any user may exclude themselves from the platform for a set period or permanently (self-exclusion). To do so, contact the support team. For more details, please see our Responsible Gaming page.
11. Complaints and Dispute Resolution
For any complaint or dispute, we follow the process below:
- Step 1: Contact the support team directly via 24/7 live chat.
- Step 2: If the matter is not resolved via live chat, send a detailed written complaint to [email protected]. We will provide an initial response within 72 hours of receiving the complaint.
- Step 3: Complex matters will be referred to a review committee and a final decision will be communicated within 14 working days.
jezbuz strives to ensure fairness in any dispute. However, in disputes relating to gaming outcomes, game logs and server data will be considered the final evidence.
12. Terms & Conditions Changes & Effectiveness
jezbuz reserves the right to amend these terms and conditions at any time. For important changes, we will:
- Publish the revised version on this page and mention the date of the update.
- Attempt to notify registered users of major changes via email.
- Continued use of the platform after changes will be considered acceptance of the new terms and conditions.
Even if any clause of these terms and conditions is found to be invalid or unenforceable, the remaining clauses will remain in full effect. For the interpretation and application of this agreement, if an English version exists, the Bengali version shall take precedence.