jezbuz's Privacy Policy
Your personal information is completely secure with us. This policy explains how jezbuz collects, uses, and protects your information.
Introduction and Scope
Welcome to jezbuz. This Privacy Policy ("Policy") describes how jezbuz ("we", "us") collects, stores, processes, and protects the personal information of users of the https://jezbuz.lat website ("Platform"). By registering an account on this Platform or using its services, you are agreeing to the terms of this Policy.
We believe that data privacy is a fundamental right. It is our commitment to handle the personal information of every registered user on the jezbuz Platform with the utmost care and responsibility. This Policy applies to users in Bangladesh and has been prepared in a language you can easily understand.
If any changes are made to this Policy, we will publish a notice on the Platform. Continuing to use the Platform after a Policy update will be considered acceptance of the revised Policy.
What Information Is Collected
When you create an account on jezbuz, make a deposit or withdrawal, play games, or contact support, various types of information may be collected.
1. Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Address and district
- Mobile number and email address
2. Financial Information
- Information related to bKash, Nagad, Rocket, or Upay accounts (up to transaction references)
- Deposit and withdrawal history
- Wallet balance and bonus usage
3. Technical Information
- IP address and device type
- Browser type and operating system
- Login time and session information
- Data obtained from cookies and tracking technologies
4. Gaming Activity Information
- Game history, bet amounts, and results
- Bonus claims and wagering progress
- Game preferences and session duration
Purpose of Using Information
Collected information is used only for specific and legitimate purposes. Your information is not transferred to third parties except for the purposes listed below.
- Account Management: Ensuring registration, verification, and secure login.
- Financial Transactions: Processing deposits and withdrawals and preventing fraud.
- Customer Service: Resolving your issues and providing assistance.
- Security and Compliance: Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
- Service Improvement: Analyzing gaming data to improve the Platform experience.
- Responsible Gaming: Identifying signs of excessive gaming and taking preventive action.
- Communications: Keeping you informed about important notices, policy changes, and promotional offers (subject to your consent).
Your information is not sold to third parties for marketing purposes. jezbuz never uses your information for unsolicited third-party advertising.
Data Storage and Security
jezbuz follows industry-standard technologies and practices to protect your personal information. We have implemented the following security measures:
Encryption and Technical Security
All data transmission on the Platform is protected by SSL (Secure Socket Layer) encryption. Your password is stored in encrypted form — no jezbuz employee can see your password.
Access Control
Only authorized personnel can access your information on a need-to-know basis. All access is logged and regularly audited.
Data Retention Period
Information is retained while your account is active. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Once legal requirements have been fulfilled, information is securely deleted.
Data Breach Response
If a data breach occurs for any reason, we will promptly notify affected users and take the necessary protective measures.
Cookie Policy
The jezbuz Platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the Platform.
Essential Cookies
These cookies are essential for the basic functionality of the Platform — such as maintaining login sessions, security verification, and saving preferences. Without them, the Platform will not function properly.
Functional Cookies
These cookies are used to remember your language preferences, game history, and customization settings, so you do not have to set them up again on each visit.
Analytics Cookies
These cookies are used to analyze Platform performance and user experience. The data obtained from them is in aggregated form and cannot be used to identify any individual.
You can control or reject cookies through your browser settings. However, disabling cookies may limit some features of the Platform.
Sharing Information with Third Parties
jezbuz never sells your personal information. However, limited information sharing may occur in the following circumstances:
Payment Processors
Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions. This information is used solely for payment verification and they follow their own privacy policies.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others receive limited technical data for game operation. This information is necessary for game integration and is not used for third-party marketing.
Legal Obligations
Information may be disclosed to comply with court orders, requests from investigative authorities, or other legal requirements. In such cases, information is shared only within the scope and limits permitted by applicable law.
Security and Fraud Prevention
Information may be shared with investigative agencies as needed to prevent fraud, money laundering, or other criminal activity.
User Rights
Every user of the jezbuz Platform has the following rights regarding their personal information:
Right of Access
You may request a copy of the information we hold about you. We will respond to this request within a reasonable time.
Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected. This change can be made through account settings or via support.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, if legal obligations exist, some information may need to be retained for a specified period.
Right to Object to Processing
You have the right to opt out of marketing communications. Promotional notices can be turned off at any time through account settings or via support.
Data Portability
If you would like to receive your information in a commonly used format, please contact our support team. We will assist you to the best of our ability.
To exercise these rights, contact us via live chat or email. We will try to respond to your request within 30 business days.
Protection of Children and Minors
The jezbuz Platform is for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21.
Documents required for age verification are requested at the time of registration. If we learn that information from a minor has been collected, that account and all related information will be deleted immediately.
If you believe that a minor has registered on the Platform, please contact us immediately.
International Data Transfers
To provide jezbuz's services, some information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:
- All third-party service providers comply with appropriate security standards.
- Industry-standard agreements and security measures are maintained for data transfers.
- International data protection guidelines are followed.
For any questions about data transfers, please contact our support team.
Policy Changes
jezbuz reserves the right to update this Privacy Policy when necessary. If significant changes are made to the Policy, we will:
- Publish a special notice on the Platform.
- Send details of the changes to your registered email.
- Update the "Last Updated" date at the top of the page.
Continuing to use the Platform after a revised Policy is published means you have agreed to the new Policy. If you do not agree with the Policy, you may request that your account be closed.
Contact Us
If you have any questions or requests about this Privacy Policy, please contact us through the following.
Email: [email protected]
Live Chat: 24/7 support in Bengali is available — use the live chat button on the Platform.
Response Time: Typically within 15 minutes to 2 hours.
Service Area: Bangladesh (Bangladesh Standard Time, UTC+6)
To learn more about responsible gaming, visit our Responsible Gaming page.